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Welcome to the Theo Travis Website

News, reviews, music and more about Theo Travis.
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Specials

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Themes

Default Color

Brown Color

Green Color

Violet Color

Desaturated Violet Color

Dark Color

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Delivery / Shipping Information

How much will shipping cost?

Shipping costs are calculated taking into account the packaging required, the weight of the items ordered and the destination (UK or non-UK) of the recipient.

You can place an item in your shopping basket to see how much it will cost to ship by entering and saving your full postal delivery address / Billing address whereupon you will be shown the shipping costs for your purchase. You can remove the item if you do not wish to go ahead with the purchase.

If you are ordering more than one item the shipping rate will automatically be updated.

Pre-Orders

Pre-ordered items are always shipped separately as release dates can change. Shipping is calculated as if the pre-ordered item is a different order.

How long will my order take to arrive?

Typical delivery times:

United Kingdom: 2-3 working days
Europe: 3-7 working days
Rest of the World: 7 working days+ (sometimes less)

These times are based on Royal Mail's estimates. Experience tells us that deliveries to Central and South America in particular can take 4 weeks or more. It all depends on the local postal service in your area.

Larger parcels may take longer.

We send UK deliveries by Royal Mail standard post. We use 2nd class for normal orders and 1st class for heavy items.

We send overseas orders by Royal Mail Airmail. If weight restrictions apply them heavy orders may be split into 2 or more packages. Royal Mail pass packages on to your local national postal service for delivery.

If an order is returned to us marked "unclaimed", "refused", "unknown" or "insufficient address" we reserve the right to charge to re-ship the order to you.

Non-UK Customers: If you haven’t received your order after 7 working days and you paid for insurance, please contact us for a tracking number you can take to your local post office to see if they are holding the parcel for you - sometimes the postmen forget to leave cards. Most items that customers believe are “lost” are later returned to us as "unclaimed" by the local postal service.

UK Customers: If you haven’t received your order after 7 working days, please contact your local sorting office as the postman was probably unable to deliver and they may be holding it for you.

What should I do if my order goes missing?

If your order hasn't arrived 28 days after we posted it, please use our contact page for help.

What should I do if my order arrives damaged?

Despite our best efforts, sometimes items might arrive damaged. We are always happy to replace paper parts or discs that are broken or torn. If this rare occurrence happens with part of your order please use our contact page - in response we may ask for a small JPG image of the damaged article to help us understand if our packaging was insufficient.

In some instances we will ask you to return it to us but please don't do this until you have had a reply letting you know what we can do about it.

For environmental reasons we cannot post a standard plastic jewel case - these often arrive with a crack in them - these are readily available in many stores for low price.

If you are placing another order with us please let us know when you write as we can send your replacement parts with your new order.

How do I order downloads?

We use Burning Shed as our Downloads Store. You'll need to create a downloading account before buying any downloads. Follow the instructions at the Burning Shed website to proceed with your downloads.

If I preorder a title, when will I get charged?

All orders and pre-orders are charged at the time the order is placed.

Is my order secure?

All orders are processed by secure server hosted by Paypal.

If required, how can I find help with adjusting my Blu-Ray and DVD-Audio disc settings?

The information found on http://www.opusproductions.com/disc/setup.html should provide the answers you need.

How do I unsubscribe from the Theo Travis mailing list?

All email newsletters offer an unsubscribe option at the foot of the newsletter. Click that link to immediately unsubscribe from all further Newsletters.

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Privacy Policy

What is this Privacy Policy for?

This privacy policy is for this website www.theotravis.com and served by Theo Travis and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors if and when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee may be payable. If you would like a copy of the information held on you please use our contact us page.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/1dNVPAW which is a shortened link to Google).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

v.1.0 February 2017 Edited & customised by: Theo Travis

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